Return & Exchange Policy

Returns

Our return policy is valid for 14 days from the date of delivery. Within 14 days, you can initiate a return request through your account under the “My Orders” section of the Pinky Promise website.

If 14 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return, your item must be:

Unused

In the same condition that you received it

In the original packaging

With all original tags intact

Please also return any freebies received with the order.

Exchanges

In case your order is defective, damaged, incorrect, incomplete, or does not suit you, we provide the option of replacing your product with the same or any other item from our store.

Our exchange policy is also valid for 14 days from the date of delivery.

Return and exchange requests must be initiated within 14 days of delivery.

Return and exchange will be processed at the order level, not on a product-by-product basis.

Return Shipping

We will arrange for the return pick-up from the originally delivered address only.

Once you have booked the return request, we request you to be available for the reverse pick-up and to answer calls from the delivery partner. In case of non-availability, the delivery partner may cancel the reverse pick-up and the process will need to be re-initiated.

While most pin codes are forward and reverse serviceable, in rare cases some pin codes may only be forward serviceable and not reverse serviceable. In such cases, we may request you to return the product via an alternate courier service such as India Post and reimburse reasonable shipping costs (up to ₹70).

If return shipping charges exceed ₹70, the excess amount may be adjusted against the refund amount. In case of non-serviceable pin codes, the customer is responsible for returning the jewellery to our warehouse and will receive ₹70 towards shipping charges with their refund.

Refunds

Refund requests must be initiated within 14 days from the date of delivery.

Refunds will be processed once your return is received and inspected at our warehouse within 14 days from the date on which Pinky Promise receives the returned goods.

You will receive an email notification once your returned item has been received and inspected.

If everything is in order:

For prepaid orders, the refund will be credited to the original method of payment within 14 days.

For Cash on Delivery (COD) orders, you will be required to provide your bank account details and the refund amount will be credited within 14 days.

For prepaid orders made through UPI, Credit Card, Debit Card, or Net Banking, the amount will be refunded back to the original payment source within 14 days.

Please note that Cash-on-Delivery charges and Shipping Charges (if applicable) are not refundable.

Important Notes

For any defective, damaged, incomplete, or wrong order delivered, we request you to inform us within 48 hours of receiving the order, along with a clear unboxing video of the product received.

Please ensure:

The video clearly shows the parcel in fully packed condition before opening.

The original labels and tags are visible.

A 360-degree unpacking video is shared.

The damaged/defective/missing part of the jewellery is clearly highlighted in zoom.

If the required video evidence is not shared as per the above instructions, we may not be able to process your request.

Insufficient evidence or visible signs of tampering with the parcel may result in your claim not being honoured. In all such cases, Pinky Promise reserves the right to take the final decision.

Any complaint raised after 48 hours of receiving the order may not be considered.

In case of missing items in return orders, the Company reserves the right to deduct up to the full MRP of the missing product from the refund amount. This includes promotional products and free gifts.

Any single jewellery item in a combo or gift box cannot be replaced or returned individually.

Products purchased during special promotional offers, clearance sales, contests, or special schemes cannot be returned or replaced.